We recently set out to grow twice our size in five years. In 2018, year three, we already surpassed our year five goal. Our vision is to continue that trajectory, which means PAC’s explosive growth is yours, too.
From competitive benefits, to our employee-first company values, we are committed to investing in the people we care about. We now have a formal program for team members to move up in their roles, as well as opportunities to share in PAC’s growth. We invite you to learn more!
The Quality Manager will be part of the leadership team supervising and managing all the activities of the QA Department to ensure a quality product on time, every time. The Quality Manager is responsible for the planning, development, implementation, monitoring and maintenance of the overall quality program policies and procedures as they relate to ISO 9001-2008.
Essential Duties and Responsibilities:
Plan and coordinate ISO improvement programs designed to ensure that PAC Worldwide is providing a quality product and service every time, on time.
Update and maintain the Quality Management System (QMS) and (i.e. technical standards and test procedures) are in place to produce and evaluate finished products.
Develops and implements quality metrics to measure the performance of the Quality Management System (QMS).
Personnel – Staff, develop, train, motivate discipline, and review all QA staff. Responsible for all documentation related to staff. Utilizes team approach and involvement effectively.
Analyzes statistical data and product specifications to establish proposed quality and reliability standards of finished product.
Creates and implements inspection criteria and procedures to ensure customer’s expectation of reliability and quality are met.
Ensures that production follows quality inspection activities and implements random sampling procedures and documentation per quality objectives
Responsible for Customer Complaint Resolution process and analysis of KPI variables to diagnose chronic problems that result in poor quality, customer complaints and rejections of finished product. Provides corrective actions to eliminate chronic quality non-conformities or customer complaints.
Responsible for specification and evaluation of all incoming raw materials. Ensure that all testing instruments are setup and operating correctly.
Administers the company’s corrective and preventative action program and ensures all new employees are trained relative to their Quality Awareness responsibilities.
Responsible for ensuring departmental employees are trained and available to safely support the production department through testing, evaluation and processing of raw materials and finished products.
Additional responsibilities include providing informational support to all members of internal management team and working effectively to provide support to corporate team members and other PAC locations.
Other duties as assigned.
Education and/or Experience:
High school diploma or equivalent; Bachelor’s degree preferred
Minimum 5 years’ experience as a Quality Engineer/Manager in a manufacturing environment required.
2+ years of leadership experience with 5+ employees required
Knowledge and experience in ISO 9001
Must have ability to read, write and understand English and speak effectively before groups
The position must be capable of performing all types of business related mathematics.
Advanced reasoning skills with the ability to deal with problems involving several variables in multiple types of situations required
To perform this job successfully, an individual should have a strong working knowledge of Microsoft Office software and be willing to complete additional training.
Six-Sigma and TQM administration and application knowledge preferred.
Certificates, Licenses, Registrations:
Valid Arizona driver’s license, required, field related certifications preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand, sit and walk for long periods of time, must be able to lift 50 pounds occasionally
Must be able to bend or stoop as necessary
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environment is consistent with a manufacturing and office atmosphere. Heating is provided in the winter and basic cooling in the summer. Work may be required to be performed in other facilities.
Moderate noise level.
Internal Number: 07022019
About PAC Worldwide Corporation
PAC Worldwide manufactures protective mailers and specialty packaging for the courier, e-commerce, fulfillment and distribution markets. We offer a full portfolio of branded and stock packaging with bubble lined and flat solutions. 40 years of experience goes into every PAC mailer, so you will never have to worry about what you pack in them.
We not only Protect the Things People Care About™, but invest in the people we care about. We put our people first, it’s the heart of who we are, and we could not have grown as quickly or efficiently without our amazing teammates around the world. We are looking for your talent to take us to the next level!