Matheson, a leading manufacturer, processor, retail sales and distributor of welding gases and supplies has the following opportunity available in our Montgomeryville, PA facility.
Technical Support Engineer
This position will support and direct sales, operations and business to ensure that we are capable, responsive, and profitable with our complex specialty gas mixture offering.
The management of complex specialty gas mixtures and pure specialty gases is related to approximately $20MM in sales.
Educational requirements: BS/BA in Chemistry, Engineering or related Science Field
Skills and knowledge required for this position:
Sales Support - Works with sales to review and respond to RFQs. - Provides custom quoting for products not covered by the Configurator or price sheets - Trains sales on capabilities (standard offerings) - Answers technical questions - Researches and evaluates market needs for specialty gases
Customer Service Support - Assists customer service with customer questions, part number selection and pricing. - Answers technical questions - Provides technical and commercial training
Capability Expert - Understands the capability of our plant and laboratory operations as it relates to customer/industry requirements. - Product Specifications - Analytical Capabilities - Mixture Preparation Capabilities and Calculations - Available Minor Components - Package Constraints (Pressure, Compatibility, etc.) - Safety Considerations - Matheson Policy Regarding Safe Filling
Cost Management - Understands plant costs to manufacture complex mixtures - Distinguish between sites for the purpose of costing
Price Management - Understands market prices of the various types of specialty gases and mixtures
Part Number creation for Specialty Gas Mixtures - Uses multiple platforms to provide data for part number creation - Is capable of making part numbers in both Avante and TIMS - Is capable of managing List price and Cost in both Avante and TIMS - Is proficient in the management of standard and customer specifications (product, certificate, packaging, and shipping) in CRM
Operations Support - Provides guidance to operations for mixture preparations - Uses multiple platforms to support mixture calculations when necessary
Vendor Management - Participates with the out sourcing of complex mixtures - Understands vendor capabilities and cost - Directs vendor sourcing when appropriate/necessary - Recommends appropriate pricing when necessary - Guides Purchasing, Operations and Quality for supplier audits