The Quality and Training Manager is responsible for maintenance and administration of the Quality Management System (QMS) at the designated Advanced Logistics Center (ALC), with a strong focus on process consistency and capability based on customer requirements within a robust ISO and regulatory framework. This includes creating and sustaining a culture of continuous improvement and learning that respects and values thoughtful and disciplined use of data, and enables associates at all levels to participate in the improvement of the operating system. Additionally, this role is responsible for the development and delivery of operational and process training for all levels of associates within the ALC.
Requirements and Experience:
Bachelor degree or equivalent work experience
5+ years of experience leading and maintaining QMS in a warehouse or 3PL environment required
Experience in partnering with external auditors for surveillance audits is required – experience with 9001:2015 and 14001:2015 standards is a plus.
Certified ISO9001 Lead Auditor or equivalent required
Certifications or experience with Lean and/or Six Sigma methodologies
Experience in leading and applying effective organizational change management techniques
Experiencing in training others in QMS and continuous improvement principles and tool use including: internal audit, root cause analysis as well as corrective and preventive process improvement.
Experience in implementation and monitoring of program performance, verification and validation methods including experience with statistical and process improvement tools such as root cause analysis, auditing, six sigma, statistical chart preparation and coordination required
Functional Knowledge and Skills:
Capable of building strong relationships with the operations leaders in order to positively influence change.
A strong desire to teach and coach teams to success
Ability to effectively use quality control tools; flowchart, pareto chart, cause and effect diagrams, check sheets, histograms, and run/control charts.
Solid understanding of statistics process control, process performance capability and process improvement techniques.
Aptitude for quantitative analyze with ability to collect, summarize, present data and take appropriate action as a result
Excellent planning and organizational skills.
Self-starter to lead change and make independent and informed decisions.
Strong interpersonal and communication skills.
Facilitating groups in analysis and program needs implementation.
Strong situational leadership skills to influence all levels of the organization
Intermediate to advanced expertise with Excel, PowerPoint, Outlook, Word, and Visio
Ingram Micro associates are offered a variety of benefits ranging from:
*Business Casual Dress
*A Company Culture rich in our Vision and Values
*Open Door Policy
*Medical, Dental, Vision, Paid Time Off, 401K
*Company Observed Holidays
*Discount Programs that include wellness, technology, retail, and more!
About Ingram Micro
Ingram Micro helps businesses fully realize the promise of technology™—helping them maximize the value of the technology that they make, sell or use. With its vast global infrastructure and focus on cloud, mobility, technology lifecycle, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve.
No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world.
Ingram Micro amplifies the value of its position at the intersection of thousands of vendor, reseller and retailer partners by customizing and delivering highly targeted applications for industry verticals, business to business customers and commercial needs. From provisioning solutions for system integrators working at the heart of the network to offerings through the full lifecycle of mobile devices, SMB to global enterprise software and computing, point of sale to cloud services, professional AV to physical security—Ingram Micro is trusted by customers to have the expertise and resources to help them define and push the boundaries of what’s possible.
The company s...upports global operations by way of an extensive sales and distribution network throughout North America, Europe, Middle East and Africa, Latin America and Asia Pacific:
• Local sales offices and/or representatives in 52 countries
• 155 distribution centers worldwide
• Representing over 1,700 suppliers, including Acer, Apple, Cisco, Citrix, HP, IBM, Lenovo, Microsoft, Samsung, Symantec, VMware and others
• Serving more than 200,000 customers in approximately 160 countries
• Creating growth opportunities within the hard to reach SMB market as more businesses use technology to add scale, enhance services and improve productivity
• Providing support from 30,000+ associates worldwide
• The only global broad-based IT distributor with significant Asia Pacific presence