The Sales Representative for Metallurgical Products is responsible for achieving the territory's annual sales program through meeting or exceeding his/her assigned sales program and acquiring new accounts as potential or program dictates; also responsible for having a specialized knowledge of all products, conducting sales program within prescribed budgetary limits, and rendering the highest level of customer service that is practicable. The candidate should gain satisfaction from achieving goals, investigating and discovering new applications and delivering exceptional customer service and product quality. The job is fast-paced and customer-focused but also requires continual interaction with inter-company employees to coordinate customer orders from our multiple manufacturing facilities. Candidate would work from home and travel as needed. Candidates located anywhere in Mid-West USA are encouraged to apply.
Technical Knowledge: Must have intimate knowledge of all technical aspects of and applications for metallurgical silicon carbide products including but not limited to: product chemistry and physical characteristics; competitive products and differences within same; product applications within the metallurgical marketplace; and customer melting and pouring practices. Must keep informed of metallurgical process or product changes as they pertain to our products.
General Sales: Solicitation is required within territory to secure the desired level of sales; follow-up on sales to be sure the products are performing as intended; prompt handling of any complaints; providing technical assistance whenever possible; recommending practical order lead time and customer inventory levels; building company respect and goodwill within accounts; and helping to maintain proper terms of payment and/or assistance in collection.
Sales Efforts: Perform necessary sales functions including but not limited to: prompt accurate call reports; marketing information; sales forecasting; and participation as required to help develop and maintain annual sales and budget programs. The ideal candidate will have proven sales success in managing current customers, building strong trusting business relationships, and bringing in new accounts. The candidate will identify more strongly as a hunter of new sales rather than a farmer of existing relationships. The candidate should have a genuine interest in all types of manufacturing and general industrial processes where abrasive grain or fused minerals are used. This interest should translate into a curiosity to ask questions and solve customer questions and problems.
Customer Focus: Should really enjoy the challenge of the longer-term relationship sale as opposed to the frequent and more transactional type of sale. To succeed, the sales representative should possess a high level of patience, persistence, and positive attitude. The ideal candidate should thrive on direct interaction with customers and different prospect companies to solve problems or help companies utilize our products in their processes.
Must be intimately familiar with metallurgical silicon carbide products.
Must be familiar with metallurgical silicon carbide use under various conditions and for various applications in order to provide technical assistance.
Must be familiar with customer's processes and requirements.
Must give technical support to customers when required.
Excellent phone and communication skills
Candidate should have a helpful and cheerful disposition and genuinely enjoy helping people
Good computer skills - proficient in Microsoft Office (Word, Excel)
Ability to work with custom ERP and CRM system
Cheerful, people-oriented person with a business-like and helpful manner
Attention to detail and excellent communication skills are required
Washington Mills is one of the largest producers of high quality abrasive and fused mineral products in the world. It has facilities throughout the U.S., Canada and Europe and serves a global customer base. Its principal business is the fusing of oxide and carbide minerals in electric arc and Acheson furnaces, as well as the grinding and classifying of the minerals into grains and powders. Established in 1868, Washington Mills continues a long history of excellence in serving raw materials to the abrasive, refractory, ceramic and industrial abrasive markets. We are growing and excited to offer a great career opportunity to you!