Southern California Association of Governments (SCAG) is seeking a hands-on leader and manager with a "big picture" vision who understands the nexus of regional planning and public outreach. The Manager of Regional Services will be a self-starter who possesses excellent communication skills, has a political mindset, and a proven ability to maintain relationships with elected and community leaders. Under general direction of the Director of Policy and Public Affairs, the Manager of Regional Services will assume full responsibility for the Regional Services Department consisting of a team of Regional Affairs Officers stationed across the SCAG region. This position will serve as the frontline to the community, elected officials, and stakeholders to develop and strengthen community engagement and SCAG memberships. The Manger of Regional Services will be responsible for external communication, including writing speeches and creating presentations for SCAG's Executive Office. It is crucial that the Manager of Regional Services possess good judgment and decision-making skills, excellent writing skills, and a customer-service orientation to manage SCAG's relationships with external stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommend, within Departmental policy, appropriate service and staffing levels; recommend and administer policies and procedures.
Continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor work load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the Director; direct the implementation of improvements.
Select, train, motivate, and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies.
Plan, direct, coordinate, and review the work plan for the division; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor work flow; review and evaluate work products, methods, and procedures.
Manage and participate in the development and administration of the Department annual budget; direct the forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as necessary.
Serve as a liaison for the Regional Services Department with the Regional Council, other SCAG departments and divisions, and outside agencies; negotiate and resolve significant and controversial issues.
Provide responsible staff assistance to the Director of Strategy, Policy, and Public Affairs; prepare and present staff reports and other necessary correspondence.
Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to Regional Services' programs, policies, and procedures as appropriate.
Provide policy and strategic direction to consultants.
Develop contract scopes of work, budgets, and performance/product schedules for consultants.
Participate on a variety of committees and task forces; attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of legislation and public relations.
Respond to Board member requests; respond to and resolve difficult and sensitive inquiries and complaints.
Manage sponsorships budget; review and assess areas for SCAG to partner with external stakeholders in order to advance SCAG public affairs goals.
Direct executive communications; determine which events require senior executive presence and prepare senior leaders and/or members of the Policy and Public Affairs team for panels, talks, speeches.
Responsible for all request letters of support and recommend to the Directors of Planning and Policy/Public Affairs which endorsements may be important to SCAG's mission.
EXPERIENCE: Equivalent to eight years of responsible planning and public outreach experience working with elected officials including five years of management or supervisory experience. Experience in regional planning and familiarity with principles of public outreach in planning is desired.
EDUCATION: Bachelor's degree from an accredited college or university with major course work in communications, public relations, public administration, or a related discipline. Master's degree is preferred.
IDEAL CANDIDATE QUALITIES The ideal candidate will possess first-rate personal, political, analytical, communication and government relations skills, and demonstrated ability to establish and maintain trusting and collaborative working relationships with those contacted in the course of work including government officials, community groups, the business community, the general public and media representatives. The successful candidate will have existing knowledge of and relationships in the region and have demonstrated experience building strategic partnerships with other organizations, be attentive to the perspectives of various internal and external stakeholders, and be adaptable and reliable when faced with conflicting and changing priorities. The ideal candidate will have knowledge of current social, political and economic trends, operational challenges facing regional government, advanced marketing principles and concepts, advanced organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs. He/she will have the ability to prepare executive communication speeches and manage intergovernmental communication to engage community partners. The ideal candidate will have comfort and familiarity with district offices for elected officials and sister agencies and transportation commissions and departments.
WHO WE ARE:
Founded in 1965, the Southern California Association of Governments (SCAG) is a Joint Powers Authority under California state law, established as an association of local governments and agencies that voluntarily convene as a forum to address regional issues. Under federal law, The SCAG region encompasses six counties (Imperial, Los Angeles, Orange, Riverside, San Bernardino and Ventura) and 191 cities in an area covering more than 38,000 square miles. The agency develops long-range regional transportation plans including sustainable communities' strategy and growth forecast components, regional transportation improvement programs, regional housing needs allocations and a portion of the South Coast Air Quality management plans. Currently, the Regional Council consists of 86 members.
WHAT WE BELIEVE
To foster innovative regional solutions that improve the lives of Southern Californians through inclusive collaboration, visionary planning, regional advocacy, information sharing, and promoting best practices.
Southern California's Catalyst for a Brighter Future.
SCAG CORE VALUES
Be Open: Be accessible, candid, collaborative and transparent i...n the work we do.
Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.