Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
The Senior Improvement Advisor is responsible for planning, implementing and evaluating the quality, patient safety and operational performance improvement program of the Department of Radiation Oncology at all locations. The Senior Improvement Advisor serves as a change agent for department at all locations, and supports teams connected to the department. The Senior Improvement Advisor provides service lines with the most current PI methods and tools, including project management support. The Senior Improvement Advisor mentors and coaches local team Improvement Advisors, providing support and experience for local process improvement when needed. This work includes, though is not limited to, facilitation of PI projects and kaizen events; management and surveillance of data for PI opportunities; messaging trends in the data to leadership, departments and staff; training and mentorship of entry-level Improvement Advisors; education of front line staff in the latest PI methods; and responding to serious safety events. This position is accountable for facilitating improvement in the areas of patient satisfaction, clinical quality and patient safety, operations and continuous survey readiness.
A Master’s degree is required (will consider Master’s degrees in progress). Clinical experience is beneficial, though candidates with non-clinical degrees will be considered if there is commensurate work experience in healthcare performance improvement.
A minimum of 3 years’ experience in planning, implementation and evaluation of a performance improvement program is required, preferably in a healthcare related field. Applicants must have knowledge and experience in quality improvement models, especially TQM, Lean/Six Sigma, the IHI Model for Improvement, or Human Factors Engineering. Knowledge of national standards and outcomes for quality, safety and healthcare – such as CMS Core Measures & Value Based Purchasing, AHRQ PSIs, Leapfrog, US News & World Report rankings - is beneficial. Experience with root cause analysis is desired.
Initiative, judgment, creativity and leadership abilities.
Change management skills and the ability to network and influence.
Consultative, team building, and group facilitation skills.
Teaching skills and curriculum development abilities.
Strategic / Hoshin planning skills.
Project management and organizational skills.
Accurate, thorough data collection and analysis.
Ability to communicate effectively both verbally and in writing.
Ability to understand, use, and teach principles of continuous quality improvement while working with varying levels of professional, clinical and ancillary staff.
Ability to work both under supervision and, when appropriate, take initiative to make independent action.
Proficiency with Microsoft Office (Access, Excel, Word, PowerPoint, Project).
Proficiency with statistical software packages, like Minitab.
Proficiency with flowchart / workflow presentation software, such as Visio, QI Macros, or similar.
Familiarity with business process metric / enterprise architecture / process simulation software.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
To apply for this Philadelphia-based position, visit www.PennMedicine.org/careers, click on Search Career Opportunities, search for Job ID 68430 or send your resume to: David.Schaaf@uphs.upenn.edu.